Brain Injury Alliance of Colorado

Brain Injury Resource Navigator (Phone-based)

Position:

Brain Injury Resource

Navigator

Region:

Statewide

Department:

Client Programs

Type:

Phone-based

Reports to:

Deputy Director of Client Programs

Population:

Persons with brain injuries

Preferred Start Date:

February 4th, 2019

Hours:

Full-time

Office Location:

1325 S. Colorado Blvd., Suite B300, Denver, CO 80222

Starting Pay:

$42,500

Introduction

The Brain Injury Alliance of Colorado (BIAC) is the go-to resource for help and services for survivors of an injury to the brain, their families, and providers. BIAC fosters a flexible work environment that encourages creativity and collaboration. We are seeking compassionate individuals who want to be part of a fast-paced and growing organization.

The Brain Injury Alliance of Colorado is the go-to resource for help and services for survivors of an injury to the brain, their families, and providers. Our vision is that all persons with a brain injury thrive in their community. Our mission is through guidance, resources, support, and education, we seek to engage with Coloradans in the lifelong growth of those affected by an injury to the brain.

The Brain Injury Alliance of Colorado believes in the following core values and uses these as guiding principles in the work that we do and the partners that we seek.

  • CollaborationWe are strongest as a united community working together to help those affected by a brain injury to thrive.
  • CompassionWe believe it’s essential to have empathy for those affected by brain injuries. We strive to approach each interaction with patience and understanding.
  • Fiscally ResponsibleWe ensure that all funds are used wisely to maintain a financially viable organization to serve our mission.
  • Forward-ThinkingWe continually work towards creative solutions in all that we do.
  • Integrity We aim to create a culture of professionalism, credibility, and honesty.
  • RespectWe strive to preserve the dignity of persons with a brain injury by valuing their individuality.

Mission of Role

Be part of a team of knowledgeable, compassionate, and helpful allies for BIAC clients. As a Brain Injury Resource Navigator, work with clients across the state of all ages by phone and email to provide guidance, support, and hope while navigating resources.

Successful Brain Injury Resource Navigators are 1) resilient, 2) able to maintain enthusiasm and a positive attitude in an emotionally turbulent environment, 3) able to establish and maintain trusting relationships with clients and other staff members based on openness, honesty, and a willingness to engage in difficult conversations, 4) able to approach complex problems creatively while maximizing available resources, 5) able to confidently build and manage their own organization systems, and 6) naturally curious, lifelong learners.

Goals and Outcomes

Program and Service Delivery (taking about 80% of time)

  1. Client Contact: Provide guidance, support, and hope while problem solving and navigating resources (taking about 40% of time) to meet client needs
    • Work with clients statewide by phone (serving about 100 unique clients per year)
    • When necessary, collaborate with In-person Resource Navigators to schedule face-to-face meetings to meet client needs
  2. Goal Movement: Provide behind-the-scenes support for clients to meet client needs (taking about 20% of time)
    • Contact professionals, research available programs and resources, network professionally and other strategies as appropriate to meet client needs
    • Communicate with clients by email as needed
  3. Data Entry and Documentation: Maintain complete and accurate client records in the database (taking about 20% of time)
    • Create new or update existing contacts within Salesforce including at minimum, baseline demographics, injury, and contact information
    • Within 48 hours of interacting with the client:
      • Create, or update existing cases with area of need and description; and
      • record details of client contact related to case including duration, type of contact, and summary of activities

Training & Professional Development (taking about 6% of time)

  1. ACBIS Certification: Become a certified brain injury specialist.
    • Acquire ACBIS certification (training provided by BIAC) within one year of hire date
    • Obtain continuing education to meet ACBIS ongoing certification requirements (10 CEs annually)
  2. Lifelong Learning: Participate in training and professional development activities on an ongoing basis.
    • Attend approximately 50 hours of supervisor-selected training and/or professional development annually (includes BIAC’s annual two-day Professional Conference)
    • Attend between 20 and 60 hours of employee-selected training and/or professional development annually (includes ACBIS training if needed)

Team Building & Cross Collaborations (taking about 7% of time)

  1. Team Building: Strengthen connections within program area and department.
    • Attend and actively participate in departmental meetings as scheduled.
    • As appropriate, inform, refer and help clients enroll in other BIAC services which may include, but are not limited to: recreation programs, classes and workshops, newsletter subscription, educational materials, financial support programs (EOC and StepUp) and ticket giveaways.
  2. Cross Collaborations: Grow connections with BIAC staff in other departments and/or with outside agencies.
    • Attend in-person and actively participate in quarterly all-staff meetings.
    • Participate in an employee-selected cross-collaboration opportunity. Opportunities within BIAC include, but are not limited to: StepUp Committee, Social/Wellness Committee, Pikes Peak Challenge Planning Committee, and volunteering at a special event. Other opportunities, including those with outside agencies, may be considered (i.e., participation on a board or advisory committee), but require supervisor approval.

BIAC Administration (taking about 5% of time)

  1. Policies and Procedures: Adhere to all BIAC policies and procedures.
    • Read, and respond to as needed, all BIAC correspondence including, but not limited to, internal emails and Chatter feeds.
    • Submit bi-weekly payroll forms completely and on time.
    • Manage employee profile in Zenefits, ensuring accuracy of information, including leave balances.
    • Use BIAC’s Google Calendar system to accurately reflect day-to-day schedule.

Role Competencies:

  • Enjoys talking on the phone
  • Exceptional time management skills
  • Customer service–oriented
  • Active listener
  • Strong oral and written communication skills
  • Strong interpersonal communication skills
  • Empathetic
  • Highly-organized
  • Efficient
  • Creative problem solver
  • Outgoing
  • Patient
  • Comfortable talking with people of all backgrounds
  • Team player
  • Detail-oriented

Technical Skills

  • Advanced internet skills
  • Experience using a database tracking system (Salesforce preferred)
  • Proficiency and willingness to use tools to facilitate communication as needed (i.e., Google Meet, GoTo Meeting, Google Drive, One Drive, Gmail, Google Calendar)

Required Qualifications

  • Bachelor’s degree, or equivalent experience, in a related field
  • Experience navigating systems in a human services, case management, social work, or other applicable setting
  • Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves
  • ACBIS Certification (training provided by BIAC if needed)
  • Access to reliable transportation for travel within the region this position serves as needed
  • Travel to meetings and events within the state, sometimes after hours and on weekends
  • Background Check (completed by BIAC)

Preferred

  • Bilingual (English and Spanish)
  • Experience working with people with cognitive disabilities and/or behavioral health challenges
  • Experience teaching life skills such as: organization, financial management, healthy lifestyle, social skills, job skills, computer and internet usage

How to Apply

Please click here to complete the application. Applications will be reviewed and interviews scheduled on a rolling basis.